Late cancellations and no shows
You can book onto any regular class at least a month before it starts and you can cancel up to two hours beforehand without using your class pass or it counting against your membership (for those with monthly limits). If you cancel after this time, we're afraid that you won't be credited. For those on unlimited monthly or annual memberships, failure to cancel your class more than two hours before it starts will result in your membership duration being reduced by one day.
We have this policy so we can offer your space to someone that might be on a waiting list. We want to be able to offer the classes to as many people as possible and late cancellations and no shows prevent us from doing this.
Failure to arrive by the class start time will be treated as a no show and affect your membership as above.
Please note, due to restricted numbers and higher running costs, our special classes must be cancelled 24 hours before the start of the event. Refunds will not be given for cancellations within this window.
Etiquette & Guidelines